To ensure CDU Production Department is operating effectively and efficiently within SLA (Service Level Agreements) to ensure smooth, and compliant production. Plan and organise production schedules for all departments/workstreams to meet deadlines while optimising available resources.

1. OPERATIONS: 

·        Identify and manage production risks or bottlenecks and put remedial measures.

·        Analysing of constraints within the department’s productivity and define possible system/operational and process changes.

·        Ensure the correct management of consumable quantities and budget within the Production Area.

·        Communicating regularly with senior management team regarding problems or issues impacting production.

·        Ensure all production related external service providers stay within agreed SLA’s.

·        Establishing a balance between increased productivity and reduced costs of operations.

·        Setting productivity goals and incentive structures for each production department.

·        Developing workflow policies and procedures that improve efficiency without compromising safety or quality.

·        Daily monitoring of the Quality Control processes to ensure minimal Production errors and service failures.

·        Liaise with GBI, PBSA, UTrackIT and Apex to ensure optimum functionality of dispensing systems and equipment.

·        Ensure the evaluation of machine resources by relevant parties to ensure continued production and minimal downtime.

·        Scheduling of downtime for ADU and other dispensing systems for maintenance

·        Compiling and management of new (Standard Operating Procedures) SOPs as required

·        Perform any ad-hoc projects and manage projects which may be necessary for CDU Production Department and the Group at large.

·  Identify areas for improvement in production processes and implement strategies to enhance efficiency and reduce costs

2. CUSTOMER SERVICE: 

·        Good Collaboration with colleagues, management and client (DoH).

·        Maintain good relationships toward external contractors and service providers.

·        Open communication with other relevant managers to address expectations, requirements and compliance for optimal production output.

·        Collaborate with inventory to ensure the required stock is available at the right time and area.

·        Monitor and track maintenance and performance of all equipment.

·        Drive continuous improvement initiatives with internal and external stakeholders.

3. HOUSEKEEPING: 

Maintenance & Adherence to and manage good housekeeping practises.

·        Lead and manage production teams, ensuring high performance and adherence to safety and quality standards

·        Manage Line managers within production to ensure departmental output as achieved within Company, SLA and (Good Pharmacy Practice) GPP rules.

·        Motivating, supporting and providing guidance to production staff.

·        Ensuring adequate scheduling of staff.

·        Management of staff and locum expenses within budget.

·        Probation and Performance management evaluations conducted within agreed timelines.

·        IR interventions done timeously and accurately.

·        Support Company Transformation Plan Strategy.

·        Identification of (High Performing Individuals) HPI’s and Personal Development Plans (PDP) created.

·        Coaching and mentoring of HPI’s.

·        Staff productivity monitoring and management.

·        Manage time & attendance according to Company Policies.

·        Recruitment, Selection and Retention of staff.

5. REPORTING: 

·        Investigation of and accurate reporting of errors.

·        Statistical reporting Weekly/Monthly/Ad-Hoc.