Inbound Agent (YES Programme ) 12 Months Contract
Position summary
Introduction
Job description
- Customer satisfaction as measured by customer satisfaction surveys and QA processes
- Minimal customer complaints (0%)
- 90% of first time queries resolved
- 100% SLA and SOP compliance
- Achievement of agreed standards for inbound calls (e.g. waiting time, abandoned calls, forced log-outs, call volumes, etc)
- Achievement of agreed standards for outbound calls (e.g. talk time, forced log-outs, call volumes, etc)
- Accurate data capture and instructions to other departments
- Queries appropriately followed up until finalised
- Confirmation and update of customer contact information done at every contact
- Professional treatment of clients in accordance with company standards
- Logged in 8 hours per day between 08h00 and 17h00, (excluding reasonable bathroom breaks and 2x 15 minute tea breaks and ½ hour lunch break)
- Compulsory attendance at Tuesday and Thursday training between 07h30 and 08h00
Minimum requirements
- No Experiance
- Computer Literacy
- Interpersonal skills
- able to handle pressure
- deadline orientated
- Good Communication Skills
- accuracy
- neatness
- initiative
“Medipost Holdings is committed to the promotion of employment equity within the workplace which is a driving factor in all recruitment decisions” Medipost further encourages and welcomes applications from persons with disabilities in creating a diverse and equitable workplace”
Closing Statement:
“We are committed to building a team that represents a variety of backgrounds, prospectives and skills, the more inclusive we are the better our work will be. Should you however not hear from us within a period of 2 weeks, you can consider your application unsuccessful”
“MediPost Holdings does not charge any fees at any stage of the recruitment process. Applicants are advised to be vigilant against fraudulent recruitment activities. Under no circumstances should any payment be made to secure a job offer with Medipost”